Refund policy

Return, Exchange & Cancellation Policy

At The Woodlux, customer satisfaction is our priority. As all furniture pieces are crafted and prepared with care, please review our policy before placing an order.

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Returns & Refunds

• Returns, refunds, and exchanges are not available on furniture items.

• All purchases are considered final sale.

• For any concerns, our customer support team is always available to assist.

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Damages & Order Issues

Please inspect your order immediately upon delivery.

If you receive:

• A damaged item

• A defective product

• An incorrect order

👉 Contact us immediately at the time of delivery.

Important Notes:

• Claims reported after delivery completion cannot be accepted.

• Approved exchange cases (if applicable) require the customer to cover return shipping costs.

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  Non-Returnable Items

  The following items cannot be returned or exchanged:

  • Furniture that does not fit your space

  • Sale or discounted items

  • Gift cards

  ✅ Please carefully review product dimensions before placing your order.

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  Exchanges

  • The Woodlux does not offer exchanges on furniture items.

  • Customers may contact support for assistance regarding product concerns.

    Refund Policy

    • Refunds are not provided for any purchases.

    • For clarification or support, please contact our customer service team.

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    Cancellation Policy

    • Orders cannot be canceled once shipped.

    • Custom or special orders may only be canceled within 24 hours of order placement.

    • After 24 hours, custom orders enter production and cannot be canceled.

      Customer Support

      Your satisfaction matters to us.
      For any questions regarding orders or policies, our support team is always ready to help.

      Thank you for choosing The Woodlux  Premium Furniture Crafted with Commitment.