You can easily place an order through our website by browsing our collection, selecting your preferred items, and completing the checkout process. Please make sure all information provided during checkout is accurate to avoid any delays in processing your order.

Our payment structure depends on the total order value: Orders below PKR 450,000: Full payment is required at the time of order confirmation. Orders above PKR 450,000: A 60% advance payment is required, with the remaining 40% payable before delivery. Orders above PKR 1,000,000: A 60% initial payment is required, followed by 20% upon 50% project completion, and the final 20% before delivery.

Delivery timelines may vary depending on the location and type of order: Within Lahore: Approximately 25–30 working days Outside Lahore: Approximately 30–45 working days Custom Projects: Typically 1 –2.5 months depending on project size and complexity International Orders: Delivery schedules are coordinated directly with the client

Yes, The Woodlux offers worldwide shipping. Please note that any applicable custom duties, taxes, or import charges are the responsibility of the customer. For legal and compliance reasons, invoice values cannot be modified for customs declarations.

Every product undergoes a thorough quality inspection before dispatch. If an item arrives damaged or incorrect, please notify our team immediately at the time of delivery so the issue can be addressed promptly.

As most of our furniture is made to order, all sales are considered final. Returns or exchanges are generally not accepted. However, if you receive a damaged or incorrect product, please contact our support team immediately for assistance.

We offer in-house delivery with doorstep service. For deliveries outside Lahore, installation or setup services may be included within the delivery charges. Please ensure the delivery address and contact details are correct to avoid delays.

We recommend carefully reviewing the product dimensions provided on our website and ensuring the item can pass through doors, hallways, and elevators before placing your order.

For apartment buildings or commercial properties, please ensure that a working cargo elevator is available for large furniture deliveries. Our delivery team may not be able to carry large items up multiple flights of stairs.

Yes, if you require furniture placement, assembly, or extra labor, please inform us in advance. Additional services may be arranged for an extra charge.

Our customer support team is available through phone, WhatsApp, and email to assist you with any questions regarding orders, delivery, or product information.

Yes, we collect basic personal information required to process orders, provide customer service, and inform customers about updates or promotions. Your information is kept secure and is never sold or shared with third